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Quotes, MOQ, payment, shipping, inspection and returns. If your question is not here, write to [email protected].

Quotes and RFQsMOQ and quantitiesPayment and termsShipping and documentsQuality and returns

Quotes and RFQs

Within 24 hours of a complete enquiry, Monday to Friday (GMT+8), with a quote or the questions we need answered to quote.

A full MPN, manufacturer and quantity for each line, plus a target date. Packaging, date code and document needs make the first quote final.

MPN, quantity, unit price, packaging, date code requirement, source status, estimated lead time, freight terms, payment terms and validity. See quote fields.

Independent stock and allocated parts can sell quickly. The validity is how long the source has confirmed the price and quantity.

Yes. Every line comes back quoted, with a question, with an alternative or marked not available. See BOM sourcing.

MOQ and quantities

Samples and small batches are supported. Any MOQ comes from the source and is stated on the quote line.

Often, as cut tape or a partial pack, at a higher unit price. See What MOQ means for component orders.

Only if you agree. A rounded quantity is shown as a separate option on the quote.

Payment and terms

Bank transfer (T/T) to our company account is standard; PayPal for small sample orders where available.

New customers pay in advance. Credit terms are assessed separately for customers with an established order history; milestones for large or split orders are agreed in writing.

USD, unless another currency is agreed.

Yes. Send your NDA with the enquiry. BOMs and drawings are used only to source your order.

Shipping and documents

Material is inspected in Shenzhen and consolidated for export through Hong Kong.

DHL, FedEx or UPS for samples and small batches; air or sea freight for volume. EXW, FCA, DAP and FOB under Incoterms® 2020; DDP assessed per order.

Under DAP, import duties and taxes are paid by you. DDP is assessed per destination.

Commercial invoice and packing list; Certificate of Conformance on request; inspection or laboratory reports when ordered.

Quality and returns

No. Auxicen is an independent sourcing company. Each quote states the channel the material comes from, and manufacturer names on this site identify components only.

Visual inspection in-house against a documented checklist; X-ray, decapsulation or electrical testing by an independent laboratory when the order requires it, quoted before you order.

Defects must be notified in writing within 30 days of the invoice date. Rejected material is handled under the conditions in the quotation and order documents.

Shipment records are kept for 3 years. A document can be re-issued within 30 days of a written request.