{"id":5056,"date":"2026-11-01T18:53:44","date_gmt":"2026-11-01T18:53:44","guid":{"rendered":"https:\/\/www.auxicenelectronics.com\/faq\/"},"modified":"2026-11-03T13:26:01","modified_gmt":"2026-11-03T13:26:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.auxicenelectronics.com\/nl\/faq\/","title":{"rendered":"Veelgestelde vragen"},"content":{"rendered":"
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Home<\/a> \/ Resources \/ FAQ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Veelgestelde vragen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Quotes, MOQ, payment, shipping, inspection and returns. If your question is not here, write to sales@auxicenelectronics.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Quotes and RFQs<\/a>MOQ and quantities<\/a>Payment and terms<\/a>Shipping and documents<\/a>Quality and returns<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quotes and RFQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast do you reply?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Within 24 hours of a complete enquiry, Monday to Friday (GMT+8), with a quote or the questions we need answered to quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat counts as a complete enquiry?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

A full MPN, manufacturer and quantity for each line, plus a target date. Packaging, date code and document needs make the first quote final.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does a quote line contain?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

MPN, quantity, unit price, packaging, date code requirement, source status, estimated lead time, freight terms, payment terms and validity. See quote fields<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy is the quote valid for only a few days?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Independent stock and allocated parts can sell quickly. The validity is how long the source has confirmed the price and quantity.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send a whole BOM?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Every line comes back quoted, with a question, with an alternative or marked not available. See BOM sourcing<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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MOQ and quantities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Samples and small batches are supported. Any MOQ comes from the source and is stated on the quote line.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy less than a full reel?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Often, as cut tape or a partial pack, at a higher unit price. See What MOQ means for component orders<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you round my quantity up?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Only if you agree. A rounded quantity is shown as a separate option on the quote.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment and terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I pay?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Bank transfer (T\/T) to our company account is standard; PayPal for small sample orders where available.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer credit terms?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

New customers pay in advance. Credit terms are assessed separately for customers with an established order history; milestones for large or split orders are agreed in writing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich currency do you quote in?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

USD, unless another currency is agreed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we sign an NDA?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Yes. Send your NDA with the enquiry. BOMs and drawings are used only to source your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping and documents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship from?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Material is inspected in Shenzhen and consolidated for export through Hong Kong.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich carriers and terms do you use?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

DHL, FedEx or UPS for samples and small batches; air or sea freight for volume. EXW, FCA, DAP and FOB under Incoterms\u00ae 2020; DDP assessed per order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWie betaalt invoerrechten?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Under DAP, import duties and taxes are paid by you. DDP is assessed per destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich documents ship with the order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Commercial invoice and packing list; Certificate of Conformance on request; inspection or laboratory reports when ordered.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quality and returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBent u een geautoriseerde distributeur?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

No. Auxicen is an independent sourcing company. Each quote states the channel the material comes from, and manufacturer names on this site identify components only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you inspect parts?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Visual inspection in-house against a documented checklist; X-ray, decapsulation or electrical testing by an independent laboratory when the order requires it, quoted before you order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if a part fails inspection?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Defects must be notified in writing within 30 days of the invoice date. Rejected material is handled under the conditions in the quotation and order documents.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long do you keep records?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Shipment records are kept for 3 years. A document can be re-issued within 30 days of a written request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":"","_aseo_title":"FAQ: Quotes, MOQ, Payment, Shipping, Quality | Auxicen","_aseo_desc":"Buying components from Auxicen: reply time, quote contents, MOQ, T\/T payment, shipping from Hong Kong, inspection, records and defect claims.","_aseo_noindex":false,"_aseo_og_image":0,"_aseo_schema_type":""},"class_list":["post-5056","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/pages\/5056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/comments?post=5056"}],"version-history":[{"count":1,"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/pages\/5056\/revisions"}],"predecessor-version":[{"id":5321,"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/pages\/5056\/revisions\/5321"}],"wp:attachment":[{"href":"https:\/\/www.auxicenelectronics.com\/nl\/wp-json\/wp\/v2\/media?parent=5056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}