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How ordering works
From the first part number to the documents that ship with the order, every step has a clear owner and a written record. This page explains what you send, what you receive and what is agreed before you pay.
Six steps from RFQ to delivery
1. Send the requirement
Part numbers or a BOM, quantities, target date, and any packaging, date code or document needs. A complete MPN gets the fastest answer.
2. Quote or questions in 24 hours
Within 24 hours of a complete enquiry (Mon–Fri, GMT+8) you receive a quote, or the questions we need answered to quote.
3. Approve and receive a PI
You confirm the lines and conditions in writing. We issue a proforma invoice with the agreed terms.
4. Payment
T/T to our company account. New customers pay in advance; milestones for large or split orders are agreed in writing.
5. Receive and inspect
Material is photographed and recorded on receipt, then inspected to the level agreed on the quote.
6. Ship with documents
Packed in ESD and moisture-barrier packaging as required, shipped with tracking and the documents listed below.
What a quote contains
Every quote line carries the same fields. If a field is not confirmed yet, the line says so; it is not left blank.
Manufacturer part number
TPS54331DR
Exactly as quoted, with suffix
Quantity
2,500 pcs
Rounded to packing unit only if you agree
Unit price and currency
USD, per piece
Other currencies by agreement
Упаковка
Tape and reel
Or cut tape, tray, tube
Date code requirement
Within 2 years
Confirmed before shipment
Source status
Confirmed
Confirmed / being confirmed / conditional
Estimated lead time
5–7 working days
Tied to the source status
Freight
DAP Berlin, courier
Incoterms® 2020 with named place
Payment terms
100% T/T in advance
Milestones for large orders
Quote validity
3 days
Prices for volatile lines may be shorter
Payment and trade terms
The principles are fixed; the exact terms for your order are written on the quotation and the proforma invoice.
- Bank transfer (T/T) to the company account is standard; PayPal for small sample orders where available
- New customers: payment in advance. Large or staged orders: milestones agreed in writing
- Credit terms are assessed separately for customers with an established order history
EXW / FCA (named place)
Your forwarder collects in Shenzhen or Hong Kong
DAP (named place)
We ship to your door; import duties and taxes are yours
DDP
Assessed per order, depending on destination customs
FOB
Sea freight for large volumes
Shipping and packaging
Material is sourced and inspected in Shenzhen and consolidated for export through Hong Kong. You choose between our courier account and your own forwarder.
- Express courier (DHL, FedEx, UPS) for samples and small batches; air or sea freight for volume
- ESD packaging for sensitive parts; moisture-barrier bags with desiccant and humidity card for MSL parts
- Original manufacturer packaging is kept; we do not re-reel or re-label
Documents at each stage
Quotation
Within 24 hours of a complete enquiry
Line fields above, terms and validity
Proforma invoice
After you approve the quote
Final lines, payment terms, bank details
Commercial invoice and packing list
With the shipment
Lines, quantities, date codes, carton breakdown
Certificate of Conformance
On request
What we inspected and recorded; not a manufacturer certificate
Inspection or test report
When ordered
Issued by the inspecting party; laboratory reports under the laboratory’s own name
Records are kept for 3 years from shipment. A document can be re-issued within 30 days of a written request. See Quality & traceability.
Changes, defects and responsibility
Before payment
Quantities, lines and terms can change freely. A new quote revision is issued for each change.
If a source changes
If the confirmed source is lost before shipment, we tell you and offer a new option or a refund for that line.
After delivery
Defects must be notified in writing within 30 days of the invoice date, under the conditions in the quotation and order documents.
Ordering questions
What counts as a complete enquiry?
A full MPN, manufacturer and quantity for each line, plus a target date. Packaging, date code and document needs make the first quote final.
Why is the quote valid for only a few days?
Independent stock and allocated parts can sell quickly. The validity on the quote is how long the source has confirmed the price and quantity.
Can we sign an NDA?
Yes. Send your NDA with the enquiry. BOMs and drawings are used only to source your order.
Who do I talk to after the order?
The same contact who quoted the order follows it through payment, inspection, shipment and any after-delivery question.
Related: Quality & traceability · Supply network · FAQ